Andy Stanley has a great leadership podcast that’s well worth subscribing to. He has lots of really excellent practical tips and insights for leaders of any sized organisation. Here’s one particular illustration he gives which I like:
“In the early 1990s, the Atlanta-based Chick-fil-A restaurant was facing stiff competition from the upstart Boston Market restaurant. Chick-fil-A leaders were in a meeting, brainstorming, trying to figure out how Chick-fil-A could get bigger, faster. Company founder Truett Cathy pounded on the table and said, ‘I am sick and tired of listening to you talk about how we can get bigger. If we get better, our customers will demand we get bigger.'”
This ties in with something I read in Howard Schultz autobiography Onward. Schultz is the CEO of Starbuck and states in his book “success is not sustainable if it’s defined by how big you become.” He was aware that he and his team had taken their eye of the ball, so obsessed with numbers, they’d forgotten what they were all about – great coffee.
As Christian leaders we are about a great God and great message. Define success by numbers and you may end up compromising the quality of our God and our message about him. Focus on him as the highest standard of quality, and proclaim him as best you can, and people will demand more.